Privacy & Cookie Policy

eSurveyors

Last updated: May, 2026

eSurveyors (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you use our website and services. This policy is prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. WHO WE ARE

Data Controller: eSurveyors

Website: https://esurveyors.co.uk/

Contact Email: admin@esurveyors.co.uk

We are the data controller responsible for your personal data.

2. INFORMATION WE COLLECT

We may collect the following personal data:

• Name

• Email address

• Phone number

• Address (if provided)

• Enquiry or project details

• Property or service-related information

• Technical data (IP address, browser type, device information)

• Website usage data (pages visited, time spent, interactions)

3. HOW WE COLLECT YOUR DATA

We collect data through:

• Contact and enquiry forms

• Email or telephone communication

• Website cookies and analytics tools

• Direct interactions with our website

4. HOW WE USE YOUR DATA

We use your personal data to:

• Respond to enquiries and provide quotations

• Deliver our surveying services

• Manage customer relationships

• Improve website performance and user experience

• Monitor website usage and analytics

• Comply with legal obligations

5. LAWFUL BASIS FOR PROCESSING

We process your data under the following lawful bases:

• Consent – where you have given clear permission

• Contract – to provide services you have requested

• Legal obligation – where required by law

• Legitimate interests – to improve services and website functionality

6. DATA STORAGE & SECURITY

We take appropriate technical and organisational measures to protect your data against:

• Unauthorised access

• Loss, misuse, or alteration

• Accidental disclosure

Your data is stored securely and only accessed by authorised personnel.

7. DATA SHARING

We do not sell your personal data.

We may share data with:

• Hosting and IT service providers

• Analytics providers (e.g. Google)

• Professional advisors (where legally required)

All third parties are required to process data securely and in compliance with UK GDPR.

8. DATA RETENTION

We retain personal data only as long as necessary:

• Enquiry data: up to 24 months

• Client/service records: up to 6 years (legal/accounting requirements)

• Cookie data: as defined in the Cookie section below

9. YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Object to processing

• Restrict processing

• Request data portability

• Withdraw consent at any time

To exercise these rights, contact us at: admin@esurveyors.co.uk

10. THIRD-PARTY SERVICES

We may use third-party services, including:

• Google Analytics

• Google reCAPTCHA

• Hosting and security providers

These services may process data outside the UK/EU. Where this occurs, appropriate safeguards are used.

11. COOKIES

What Are Cookies?

Cookies are small text files stored on your device that help websites function and improve user experience.

How We Use Cookies

We use cookies to:

• Ensure website functionality

• Store user preferences

• Improve security

• Analyse website performance

• Enable third-party features

Types of Cookies We Use